There are certain scenarios that require the customer to add an alternate question. However, it’s important to understand that the confidence score with which the system returns the correct response will vary based on the input query and how different it is from the original question answer pair. “What is the market value of a Microsoft share?” “What is the market value of a Microsoft stock?” The service can return the expected response for semantically similar queries such as: Question: What is the price of Microsoft Stock? Answer: $200. For example, consider the following question answer pair: Question answering employs a transformer-based ranker that takes care of user queries that are semantically similar to the question in the knowledge base. When should you add alternate questions to question and answer pairs? How to get access to identification card?Īpply via company portal to get identification card. Software license can be purchased online at no cost. ![]() ![]() We’ve used the following list of question and answer pairs as representation of a knowledge base to highlight best practices when authoring knowledge bases for question answering. Product manuals should have clear headings and preferably an index page. In general, FAQ pages should be stand-alone and not combined with other information. Question answering is continually improving the algorithms that extract question answer pairs from content and expanding the list of supported file and HTML formats. Use these best practices to improve your knowledge base and provide better results to your client application or chat bot's end users.
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